Most Frequently Asked Questions - for HD 2MP and HD 5MP Series DVR.
If you forget the password, you may go to Main Menu – Maintenance -Reset Default to set the DVR to factory default settings. The default username is admin and the password is 00000000 (eight zeros).
If you locked the system and forgot the password, please contact us through firstname.lastname@example.org.
Please download the TIGERSECU CMS from the links below for remote viewing on your computer:
Note: If you are using a Mac and upgrade the macOS to Catalina 64-bit, there are two more steps you need to do.
a. Please follow the instruction “TIGERSECU CMS for Mac User“ step by step to install the CMS on your Mac.
b. Please check your DVR firmware version on your DVR, make sure it is 20191107 or later version. If not, you may upgrade the DVR firmware first.
For the Mobile app, you may download the app TIGERSECU HD Viewer from Google Play for Android devices or App Store for iPhone and iPad.
1.Go to the DVR Main Menu – Network – Network, keep DHCP chosen from the Network Type, and click Apply. Make sure there’s a valid IP address.
2. Go to the DVR Main Menu – Network – QR Code and make sure the UID Status is ON.
3. If there is a valid IP address and the status is on, confirm you entered the correct port number and password within the app.
4. If the IP address shows “0.0.0.0” or the UID status shows “OFF”, make sure the system is connected directly to the router instead of a WIFI extender. Restart your router and try again.
5. If the error message continues to appear, contact us at 323-315-3096 or email@example.com.
Check the camera video cable and power connections.
To determine if cameras are receiving power, look for activation of the night vision infrared light (this red glow is best seen in the dark).
– If you do not see the infrared light, the cameras may not be receiving power. Replace the camera’s power adapter or purchase one at www.amazon.com/dp/B07JJQGVBQ.
– If you do see the infrared light but do not see the camera feed on your DVR, contact us at 323-315-3096 or firstname.lastname@example.org with your camera’s brand and model number, and we’ll check it out for you.
Try a different HDMI/VGA/CVBS cable.
Try a different port on the monitor (some TV monitors have multiple HDMI ports).
Try a different monitor (desktop computer monitor is recommended).
Need help? Contact us at 323-315-3096 or email@example.com .
TIGERSECU Super HD 1080P and 5MP DVRs work with these security camera formats: HD-TVI, HD-CVI, AHD, D1 and ONVIF IP.
How to check if your cameras will work with a TIGERSECU DVR:
- Find your camera’s model number (generally located on the bottom or side of the camera).
- Identify the camera’s format (typically found by searching Amazon, Google, or the camera brand’s website).
- If the camera is analog BNC that is TVI, CVI, AHD or D1, the camera will work with TIGERSECU.
- If the camera is analog BNC that is SDI, the camera will not work with TIGERSECU.
- If the camera is IP that is ONVIF IP, the camera will work with TIGERSECU.
- If the camera is IP that is not ONVIF, the camera will not work with TIGERSECU.
1. If the cameras show the TIGER LOGO on each camera channel, please check whether the camera night vision is on during the night.
2-1. If the night vision is not switched on, try a different power adapter for the cameras.
2-2. If the night vision is switched on, please let us know the model number of the cameras so we could check it out for you.
3. If your cameras show No Signal and you’re not using IP cameras, please go to Main Menu > Camera Menu > Camera, un-check the IP mode. Then click Apply.
4. For optimal performance of the TIGERSECU DVR and to avoid camera compatibility issues, purchase TIGERSECU 1080P cameras for a complete home security system.
TIGERSECU uses branded surveillance hard disk drives (HDD) from major HDD manufacturers such as WD Purple and Toshiba. These manufacturers produce surveillance HDDs specifically for usage in security DVRs and NVRs.
Brands of surveillance HDD we recommend and which work with TIGERSECU DVRs:
– WD Purple (by Western Digital)
TIGERSECU DVRs can accommodate surveillance hard drives of up to 16TB each.
If you acquire a replacement or second HDD for your TIGERSECU DVR recording system, ensure that the HDD you acquire is a surveillance HDD designed for installation in DVRs and NVRs.
*Please note: External hard disk drives, computer hard drives, and USB external disk drives are NOT suitable for use with TIGERSECU systems.”
Following these simple steps can help free up hard drive space and allow you to record more video footage:
a. Reduce recording quality. (Go to User Manual Chapter 3. Main Menu > Record menu > Video & Audio.)
b. Record only when motion is detected. (Go to User Manual Q&A #8.)
The TIGERSECU 5MP HD-TVI security camera needs to be connected to a security DVR to use all their features, but a number of security recorders aren’t compatible with this camera.
The lists below provide guidance, however, if you have any questions about a specific DVR and compatibility with our 5MP HD-TVI camera, please feel free to email us at firstname.lastname@example.org.
The TIGERSECU 5MP HD-TVI security camera is compatible with the following security DVRs:
TIGERSECU 2MP (1080P) Security DVR
TIGERSECU 5MP Security DVR
Third party branded (non-TIGERSECU) 5MP HD-TVI DVR
Third party branded (non-TIGERSECU) 5MP 4-in-1 Hybrid Security DVR
Third party branded (non-TIGERSECU) 5MP 5-in-1 Hybrid Security DVR
This 5MP HD-TVI security camera does NOT work with:
Third party branded (non-TIGERSECU) 2MP Security DVRs
Third party branded (non-TIGERSECU) D1 Security DVRs
Third party branded (non-TIGERSECU) AHD Security DVRs
Third party branded (non-TIGERSECU) CVI Security DVRs
ONVIF was founded in 2008 by Axis, Sony and Bosch to create a global standard for the interface of IP-based physical security products. The organization was developed to provide increased flexibility and greater freedom of choice so installers and end users can select interoperable products from a variety of different vendors. In its early stages, ONVIF’s members were from the manufacturing industry only. In recent years, membership is open to consultants and systems designers, systems integrators, end users and media, as well.
Why Standards Matter
One of the most common needs of IP video developers and end users is a common interface that allows them to easily connect technologies from a diverse set of manufacturers, both for today’s purchases and tomorrow’s upgrades. This prevents end users from being locked into using solutions from a single manufacturer and being tied to that manufacturer for the life cycle of the system.
The use of ONVIF conformant products can dramatically reduce the time spent on the design and installation process, since the devices and clients communicate using standard ONVIF interfaces instead of relying on unique software integrations between particular devices, such as cameras or door controllers, and clients such as video or access control management software.
ONVIF’s Current Profiles (Standards)
ONVIF’s current profiles include Profile S for IP-based video and audio Streaming, covering video and audio streaming, pan-tilt-zoom control and relay output, and video configuration and multicast. Profile G for edge storage and retrieval includes the configuration request and control of recording from conformant devices, as well as the reception of audio and metadata streams. Profile C for IP-based Access Control covers site information and configuration, event and alarm management and door access control. Profile Q is ONVIF’s newest profile and was created to provide easy configuration for ONVIF devices and advanced security, including out of box functionality, secure configuration, and secure client/device communications using TLS protocol.
How Do I Know What’s ONVIF Conformant and What’s Not?
When a product is ONVIF-conformant, it indicates that the client or device works with other products that are conformant. For example, a Profile G device is made to work with a Profile G client. Manufacturers with products listed on the ONVIF website as conformant have completed the formal conformance process and have submitted official documentation and product test results to ONVIF.
The sure-fire way to determine if a product is officially conformant with an ONVIF Profile is to check ONVIF’s website: http://www.onvif.org/FindaProduct/ProfileProducts.aspx
Both ONVIF and IP have experienced rapid deployment in the last seven years. In the coming years, ONVIF will concentrate on refining the overall process of standardization while keeping pace with new technology.
ONVIF’s next profiles may include new advances in physical access control or a new market segment, such as intruder alarms — both of which seem to be natural next steps. Ultimately, though, where ONVIF goes will be determined by our members, the consultants, integrators and end users in the market, who will ultimately chart ONVIF’s course in the years to come.
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