FAQ

Answers to the most frequently asked questions about TIGERSECU products.

 

 

HD 2mp and 5mp DVRs

If you forget the password, you may go to Main Menu – Maintenance -Reset Default to set the DVR to factory default settings. The default username is admin and the password is 00000000 (eight zeros).

If you locked the system and forgot the password, please contact us through service@tigersecu.com.

Please go to the DVR Main menu > Configuration menu > Time Settings.
 
The DVR default Time Zone is GMT- 08:00 for the Pacific time. Please set up your time zone accordingly.
EASTERN TIME: GMT- 05:00 
CENTRAL TIME: GMT- 06:00
MOUNTAIN TIME: GMT- 07:00 
PACIFIC TIME: GMT- 08:00
ALASKA TIME: GMT- 09:00 
HAWAII TIME: GMT- 10:00
 
Then, Enable DST (Daylight Saving Time). Set DST Beginning and Ending time, as shown in the picture above. 
 
Click the Update Now button and after the time sync completed, click Apply.

Please download the TIGERSECU CMS from the links below for remote viewing on your computer:

Windows: www.tigersecu.com/cms-win.zip

Mac: www.tigersecu.com/cms-mac.zip

Note: If you are using a Mac and upgrade the macOS to Catalina 64-bit, there are two more steps you need to do.

a. Please follow the instruction “TIGERSECU CMS for Mac User“ step by step to install the CMS on your Mac.

b. Please check your DVR firmware version on your DVR, make sure it is 20191107 or later version. If not, you may upgrade the DVR firmware first.

For the Mobile app, you may download the app TIGERSECU HD Viewer from Google Play for Android devices or App Store for iPhone and iPad.

1.Go to the DVR Main Menu – Network – Network, keep DHCP chosen from the Network Type, and click Apply. Make sure there’s a valid IP address.

2. Go to the DVR Main Menu – Network – QR Code and make sure the UID Status is ON. 

3. If there is a valid IP address and the status is on, confirm you entered the correct port number and password within the app.

4. If the IP address shows “0.0.0.0” or the UID status shows “OFF”, make sure the system is connected directly to the router instead of a WIFI extender. Restart your router and try again.

5. If the error message continues to appear, contact us at 323-315-3096 or service@tigersecu.com.

Check the camera video cable and power connections.

To determine if cameras are receiving power, look for activation of the night vision infrared light (this red glow is best seen in the dark).

– If you do not see the infrared light, the cameras may not be receiving power. Replace the camera’s power adapter or purchase one at www.amazon.com/dp/B07JJQGVBQ.

– If you do see the infrared light but do not see the camera feed on your DVR, contact us at 323-315-3096 or service@tigersecu.com with your camera’s brand and model number, and we’ll check it out for you.

Try a different HDMI/VGA/CVBS cable.

Try a different port on the monitor (some TV monitors have multiple HDMI ports).

Try a different monitor (desktop computer monitor is recommended).

Need help? Contact us at 323-315-3096 or service@tigersecu.com .

Motion detection function is enabled by default on the DVR. Following the steps below to receive motion alert on your phone.
 
1. Login the DVR via the mobile app TIGERSECU HD Viewer on your phone.
 
2. Open push alert function by tapping the Control icon, change the status from UnNotify to Notify. Please ensure the notification function is enabled for the app on your phone.
 
3. Go to the DVR – Main Menu – Motion Menu – Motion (Check) – Trigger Setting – Linkage Action – Notification (Check) – Notification Setup –Choose the name of your phone – Click OK.
 
4. Then you will receive a notification on your phone when motion is detected.

 

TIGERSECU Super HD 1080P and 5MP DVRs work with these security camera formats: HD-TVI, HD-CVI, AHD, and D1.

How to check if your cameras will work with a TIGERSECU DVR:

  1. Find your camera’s model number (generally located on the bottom or side of the camera).
  2. Identify the camera’s format (typically found by searching Amazon, Google, or the camera brand’s website).
  3. If the camera is analog BNC that is TVI, CVI, AHD or D1, the camera will work with TIGERSECU.
  4. If the camera is analog BNC that is SDI, the camera will not work with TIGERSECU.

Troubleshooting:

1. If the cameras show the TIGER LOGO on each camera channel, please check whether the camera night vision is on during the night.

2-1. If the night vision is not switched on, try a different power adapter for the cameras.

2-2. If the night vision is switched on, please let us know the model number of the cameras so we could check it out for you.

3. If your cameras show No Signal and you’re not using IP cameras, please go to Main Menu > Camera Menu > Camera, un-check the IP mode. Then click Apply.

4. For optimal performance of the TIGERSECU DVR and to avoid camera compatibility issues, purchase TIGERSECU 1080P cameras for a complete home security system.

TIGERSECU uses branded surveillance hard disk drives (HDD) from major HDD manufacturers such as WD Purple and Toshiba. These manufacturers produce surveillance HDDs specifically for usage in security DVRs and NVRs.

Brands of surveillance HDD we recommend and which work with TIGERSECU DVRs:
– WD Purple (by Western Digital)
– Toshiba
– Seagate

TIGERSECU DVRs can accommodate surveillance hard drives of up to 16TB each.

If you acquire a replacement or second HDD for your TIGERSECU DVR recording system, ensure that the HDD you acquire is a surveillance HDD designed for installation in DVRs and NVRs.  

*Please note: External hard disk drives, computer hard drives, and USB external disk drives are NOT suitable for use with TIGERSECU systems.”

Following these simple steps can help free up hard drive space and allow you to record more video footage:
a. Reduce recording quality.  (Go to User Manual Chapter 3. Main Menu > Record menu > Video & Audio.)
b. Record only when motion is detected. (Go to User Manual Q&A #8.)

1. Contact us at service@tigersecu.com and let us know your Amazon order number, we will check whether your DVR has a pre-installed hard drive.
 
2. If your DVR doesn’t include a pre-installed hard drive, you may need to install a hard drive for the DVR by yourself. Here are some tip for your to choose a hard drive for TIGERSECU DVR:
 
– 3.5-inch surveillance hard drive.  (Computer hard drive and USB external disk drives are not suitable for TIGERSECU security DVR systems.)
– Up to 16TB hard drive can be supported by our DVRs.
–  WD, Toshiba, and Samsung are recommended brands of hard drives that are optimized for surveillance systems.
 
3. If your DVR was pre-install a hard drive or you installed a hard drive for the DVR, first, please go to the DVR Main menu > HDD menu > make sure the hard drive was recognized and the status shows Recording in the HDD page.
 
If the hard drive status show Error, please choose the hard drive then click Format. After the formatting finished,  the status will become Recording.
 
Then, please go to the DVR Record menu > Schedule > make sure the recording schedule is set correctly. (Do not enable an empty recording schedule table.)
 
Finally, back to the Live viewing interface, right click the mouse to bring up the Menu bar, choose Record option on the Menu bar and click Continuous Recording.  
The backup file format is .m4v, which is supported by most of the video players. You may download the VLC Media Player or MPC-HC Player if needed.
 
Please see the screenshot of the DVR backup page and the below steps.
 
1. Go to the DVR Main menu – Playback menu – Backup option.
 
2. Select All channels or a single channel. (Backup for a single channel at a time is recommended.)
 
3. Set the time From and To. (Ensure the period you set has videos recorded, you may confirm this from the Playback option.)
 
4. Click the Calculate button to know the estimated file size.
 
5. Choose the Backup Device as USB Flash Drive. Insert your USB Flash Drive into the DVR USB slot.
 
6. Click the Backup button at the bottom after the device Status changed from Unplugged to Ready and the Free Space shows up.
 
Wait for the processing bar goes to 100%. Backup finished.
Please Try these steps:
 
1. Insert the USB flash drive into a computer USB port to test whether it is working properly. If it doesn’t work, you need another USB flash drive.
 
2. Reinsert the USB flash drive into the DVR USB port and ensure it is firmly connected to the DVR.
 
3. If it still won’t connect, remove the USB flash drive and check whether the USB port works by inserting the mouse USB connector into the USB port.
1. If you take a snapshot within the mobile app on your iPhone, the snapshot is saved in your phone Photos.
 
If you couldn’t find the snapshot in the phone Photos, please check your phone Settings, make sure you allowed the mobile app to access your phone Photos.
 
2. If you take a snapshot within the mobile app on your Android phone, the snapshot is saved in your Album/Gallery/Pictures folder. 
 
If you couldn’t find the snapshot in the phone Photos, please check your phone Settings, make sure you allowed the mobile app to access your phone Storage/ Album/Gallery/Pictures.
   
 
3. If you take a snapshot remotely via the TIGERSECU CMS, please go to the DVR Main menu > Record menu > Advanced > Remote Record to find the save path.
 
On TIGERSECU CMS for Windows.
 
On TIGERSECU CMS for Mac. 
 
4. If you take a snapshot at the DVR console, it requires a USB flash drive when you click the Snapshot button, so, the snapshot is saved in the USB flash drive.
a, Low down the Recording Bit Rate for Main Stream.
 
You may go to DVR Main Menu>Record Menu>Video&Audio. In the Video & Audio page, change the Quality levels(High, Medium, Low). Or, you may just choose Custom, then choose a lower Bit Rate for Main Stream. Click Copy to all and Apply. 
 
If you are using the HD 2MP/1080P camera on the DVR, we still suggest keeping the 2048 bit rate for Main Stream in the system in order to save good quality footage in the hard drive. If you are using the old analog camera or 720P camera, you may lower down the bit rate for Main Stream.
 
b, Schedule the DVR only record when motion triggered.
 
You may go to DVR Main Menu>Record Menu>Schedule. In the Schedule page, set the DVR to record only when motion is triggered. Choose Event Recording type first. Then, left-click the mouse on the timetable to choose the time range. Click Enable Schedule. Click Apply. 
 
c, You may change a larger capacity hard drive for the DVR. 
 
Here are some tip for choosing a hard drive:
– 3.5-inch surveillance hard drive.  (Computer hard drive and USB external disk drives are not suitable for TIGERSECU security DVR systems.)
– Up to 16TB hard drive can be supported by our DVRs.
– WD, Toshiba, and Samsung are recommended brands of hard drives that are optimized for surveillance systems.

The TIGERSECU 5MP HD-TVI security camera needs to be connected to a security DVR to use all their features, but a number of security recorders aren’t compatible with this camera.

The lists below provide guidance, however, if you have any questions about a specific DVR and compatibility with our 5MP HD-TVI camera, please feel free to email us at service@tigersecu.com.  

 

The TIGERSECU 5MP HD-TVI security camera is compatible with the following security DVRs:

TIGERSECU 2MP (1080P) Security DVR

TIGERSECU 5MP Security DVR 

Third party branded (non-TIGERSECU) 5MP HD-TVI DVR

Third party branded (non-TIGERSECU) 5MP 4-in-1 Hybrid Security DVR 

Third party branded (non-TIGERSECU) 5MP 5-in-1 Hybrid Security DVR 

 

This 5MP HD-TVI security camera does NOT work with:

Third party branded (non-TIGERSECU) 2MP Security DVRs

Third party branded (non-TIGERSECU) D1 Security DVRs

Third party branded (non-TIGERSECU) AHD Security DVRs

Third party branded (non-TIGERSECU) CVI Security DVRs  

 

 

HD 2mp Wi-Fi NVRs

Click on Retrieve Password at the login screen. 


– If you’ve set up a recovery email, click Retrieve Password again on the next page. A recovery key will be sent to your Recovery Email. If it’s not in your inbox, check your junk or spam folder. Enter the key and click OK.

-If you haven’t set up a Recovery Email or your NVR is not connected to a network, contact us at support@tigersecu.com with your NVR Random Number and your Amazon Order ID.

The NVR is set by default to record continuously. Go to the NVR Main Menu, Record Menu, select Event, then left-click the mouse on a particular square to change or click and drag the mouse over the squares corresponding to your desired time period. Apply Copy To to copy the settings to other channels.

The timetable marked in green indicates the NVR will only record when an event occurs.

TIGERSECU Wi-Fi NVR has a maximum hard drive storage capacity of 8TB.

We recommend WD Purple surveillance hard drives which are designed for use with DVR or NVR security systems. TIP: Set your NVR to record only when motion is detected to help save storage space and extend your record time.

For security concerns, one NVR could be bound with one Tuya account only. However, you may share the device with up to 20 users.

Follow the instructions below only if you want to bind a new Tuya account with the NVR.

Go to the NVR P2P Screen, click Unbind. The NVR will reboot itself. On Tuya Smart, the NVR status will switch to offline, and it will be grayed out.

① Open Tuya Smart on your old cellphone, Long press the device’s name until you see “Remove Device”.

② Select “Remove Device” and click Confirm. Then you can bind the NVR with a new Tuya account.

Need further Help? Contact us