Most Frequently Asked Questions - for HD 2MP and HD 5MP Series DVR.

1. I forgot or don’t know my password, how do I reset it?

If you forget the password, you may go to Main Menu – Maintenance -Reset Default to set the DVR to factory default settings. The default username is admin and the password is 00000000 (eight zeros).

If you locked the system and forgot the password, please contact us through service@tigersecu.com.

2. The DVR time isn’t correct. How do I change it?
Please go to the DVR Main menu > Configuration menu > Time Settings.
 
The DVR default Time Zone is GMT- 08:00 for the Pacific time. Please set up your time zone accordingly.
EASTERN TIME: GMT- 05:00 
CENTRAL TIME: GMT- 06:00
MOUNTAIN TIME: GMT- 07:00 
PACIFIC TIME: GMT- 08:00
ALASKA TIME: GMT- 09:00 
HAWAII TIME: GMT- 10:00
 
Then, Enable DST (Daylight Saving Time). Set DST Beginning and Ending time, as shown in the picture above. 
 
Click the Update Now button and after the time sync completed, click Apply.
3. Where can I download the software for remote viewing on my computer and mobile phone?

Please download the TIGERSECU CMS from the links below for remote viewing on your computer:

Windows: www.tigersecu.com/cms-win.zip

Mac: www.tigersecu.com/cms-mac.zip

Note: If you are using a Mac and upgrade the macOS to Catalina 64-bit, there are two more steps you need to do.

a. Please follow the instruction TIGERSECU CMS for Mac User step by step to install the CMS on your Mac.

b. Please check your DVR firmware version on your DVR, make sure it is 20191107 or later version. If not, you may upgrade the DVR firmware first.

For the Mobile app, you may download the app TIGERSECU HD Viewer from Google Play for Android devices or App Store for iPhone and iPad.

4. I tried to log into the system remotely using TIGERSECU HD Viewer on my phone, but the app shows “Connection Failed.

First, check the orange light on the DVR network port (on the back of the DVR), is it flashing rapidly?

2-1. If not, try testing a different Ethernet cable and connecting it to a different port on the router.

2-2. If yes, please go to DVR > Main Menu > Maintenance Menu > Reset Default to reset the DVR back to factory default settings.

3. Go to DVR > Main Menu > Network Menu. Does a valid IP address appear? Is the QR Code status shows ON?

4-1. If a valid IP address appears and QR code status is on, manually change the HTTP Port number from 80 to 678, select “Enable” and click “Apply.” Now, change the port number on your mobile device and try reconnecting.

4-2. If a valid IP address does not appear, or QR code status shows OFF, please send us(service@tigersecu.com) the images of your DVR network and QR Code page along with your password. We will help you further.

5. How do I receive notifications on my phone when motion is detected?
Motion detection function is enabled by default on the DVR. Following the steps below to receive motion alert on your phone.
 
1. Login the DVR via the mobile app TIGERSECU HD Viewer on your phone.
 
2. Open push alert function by tapping the Control icon, change the status from UnNotify to Notify. Please ensure the notification function is enabled for the app on your phone.
 
3. Go to the DVR – Main Menu – Motion Menu – Motion (Check) – Trigger Setting – Linkage Action – Notification (Check) – Notification Setup –Choose the name of your phone – Click OK.
 
4. Then you will receive a notification on your phone when motion is detected.

 

6. Are my cameras compatible with TIGERSECU DVR/NVRs?

TIGERSECU DVRs are compatible with Analog, AHD, TVI, CVI, PTZ,and some ONVIF-compliant IP cameras. They’re not compatible with SDI cameras.

1. If the cameras show the TIGER LOGO on each camera channel, please check whether the camera night vision is on during the night.

2-1. If the night vision is not switched on, try a different power adapter for the cameras.

2-2. If the night vision is switched on, please let us know the model number of the cameras so we could check it out for you.

3. If your cameras show No Signal and you’re not using IP cameras, please go to Main Menu > Camera Menu > Camera, un-check the IP mode. Then click Apply.

4. For optimal performance of the TIGERSECU DVR and to avoid camera compatibility issues, purchase TIGERSECU 1080P cameras for a complete home security system.

7. Any recommendation regarding the hard drive I should use for the DVR?

7. Which surveillance hard drives work with TIGERSECU DVRs?

TIGERSECU uses branded surveillance hard disk drives (HDD) from major HDD manufacturers such as WD Purple and Toshiba. These manufacturers produce surveillance HDDs specifically for usage in security DVRs and NVRs.

Brands of surveillance HDD we recommend and which work with TIGERSECU DVRs:
– WD Purple (by Western Digital)
– Toshiba
– Seagate

TIGERSECU DVRs can accommodate surveillance hard drives of up to 16TB each.

If you acquire a replacement or second HDD for your TIGERSECU DVR recording system, ensure that the HDD you acquire is a surveillance HDD designed for installation in DVRs and NVRs.  

*Please note: External hard disk drives, computer hard drives, and USB external disk drives are NOT suitable for use with TIGERSECU systems.”

Following these simple steps can help free up hard drive space and allow you to record more video footage:
a. Reduce recording quality.  (Go to User Manual Chapter 3. Main Menu > Record menu > Video & Audio.)
b. Record only when motion is detected. (Go to User Manual Q&A #8.)

8. My DVR doesn't record?
1. Contact us at service@tigersecu.com and let us know your Amazon order number, we will check whether your DVR has a pre-installed hard drive.
 
2. If your DVR doesn’t include a pre-installed hard drive, you may need to install a hard drive for the DVR by yourself. Here are some tip for your to choose a hard drive for TIGERSECU DVR:
 
– 3.5-inch surveillance hard drive.  (Computer hard drive and USB external disk drives are not suitable for TIGERSECU security DVR systems.)
– Up to 16TB hard drive can be supported by our DVRs.
–  WD, Toshiba, and Samsung are recommended brands of hard drives that are optimized for surveillance systems.
 
3. If your DVR was pre-install a hard drive or you installed a hard drive for the DVR, first, please go to the DVR Main menu > HDD menu > make sure the hard drive was recognized and the status shows Recording in the HDD page.
 
If the hard drive status show Error, please choose the hard drive then click Format. After the formatting finished,  the status will become Recording.
 
Then, please go to the DVR Record menu > Schedule > make sure the recording schedule is set correctly. (Do not enable an empty recording schedule table.)
 
Finally, back to the Live viewing interface, right click the mouse to bring up the Menu bar, choose Record option on the Menu bar and click Continuous Recording.  
9. How to backup the footage off to a USB flash drive?
The backup file format is .m4v, which is supported by most of the video players. You may download the VLC Media Player or MPC-HC Player if needed.
 
Please see the screenshot of the DVR backup page and the below steps.
 
1. Go to the DVR Main menu – Playback menu – Backup option.
 
2. Select All channels or a single channel. (Backup for a single channel at a time is recommended.)
 
3. Set the time From and To. (Ensure the period you set has videos recorded, you may confirm this from the Playback option.)
 
4. Click the Calculate button to know the estimated file size.
 
5. Choose the Backup Device as USB Flash Drive. Insert your USB Flash Drive into the DVR USB slot.
 
6. Click the Backup button at the bottom after the device Status changed from Unplugged to Ready and the Free Space shows up.
 
Wait for the processing bar goes to 100%. Backup finished.
10. The DVR does not detect my USB flash drive when I try to download video recordings or upgrade the firmware?
Please Try these steps:
 
1. Insert the USB flash drive into a computer USB port to test whether it is working properly. If it doesn’t work, you need another USB flash drive.
 
2. Reinsert the USB flash drive into the DVR USB port and ensure it is firmly connected to the DVR.
 
3. If it still won’t connect, remove the USB flash drive and check whether the USB port works by inserting the mouse USB connector into the USB port.
11. Where can I find the snapshot I took from my video?
1. If you take a snapshot within the mobile app on your iPhone, the snapshot is saved in your phone Photos.
 
If you couldn’t find the snapshot in the phone Photos, please check your phone Settings, make sure you allowed the mobile app to access your phone Photos.
 
2. If you take a snapshot within the mobile app on your Android phone, the snapshot is saved in your Album/Gallery/Pictures folder. 
 
If you couldn’t find the snapshot in the phone Photos, please check your phone Settings, make sure you allowed the mobile app to access your phone Storage/ Album/Gallery/Pictures.
   
 
3. If you take a snapshot remotely via the TIGERSECU CMS, please go to the DVR Main menu > Record menu > Advanced > Remote Record to find the save path.
 
On TIGERSECU CMS for Windows.
 
On TIGERSECU CMS for Mac. 
 
4. If you take a snapshot at the DVR console, it requires a USB flash drive when you click the Snapshot button, so, the snapshot is saved in the USB flash drive.
12. Is there any way to increase the DVR recording time?
a, Low down the Recording Bit Rate for Main Stream.
 
You may go to DVR Main Menu>Record Menu>Video&Audio. In the Video & Audio page, change the Quality levels(High, Medium, Low). Or, you may just choose Custom, then choose a lower Bit Rate for Main Stream. Click Copy to all and Apply. 
 
If you are using the HD 2MP/1080P camera on the DVR, we still suggest keeping the 2048 bit rate for Main Stream in the system in order to save good quality footage in the hard drive. If you are using the old analog camera or 720P camera, you may lower down the bit rate for Main Stream.
 
b, Schedule the DVR only record when motion triggered.
 
You may go to DVR Main Menu>Record Menu>Schedule. In the Schedule page, set the DVR to record only when motion is triggered. Choose Event Recording type first. Then, left-click the mouse on the timetable to choose the time range. Click Enable Schedule. Click Apply. 
 
c, You may change a larger capacity hard drive for the DVR. 
 
Here are some tip for choosing a hard drive:
– 3.5-inch surveillance hard drive.  (Computer hard drive and USB external disk drives are not suitable for TIGERSECU security DVR systems.)
– Up to 16TB hard drive can be supported by our DVRs.
– WD, Toshiba, and Samsung are recommended brands of hard drives that are optimized for surveillance systems.
13. Which security DVRs are compatible with the TIGERSECU 5MP HD-TVI camera?

The TIGERSECU 5MP HD-TVI security camera needs to be connected to a security DVR to use all their features, but a number of security recorders aren’t compatible with this camera.

The lists below provide guidance, however, if you have any questions about a specific DVR and compatibility with our 5MP HD-TVI camera, please feel free to email us at service@tigersecu.com.  

 

The TIGERSECU 5MP HD-TVI security camera is compatible with the following security DVRs:

TIGERSECU 2MP (1080P) Security DVR

TIGERSECU 5MP Security DVR 

Third party branded (non-TIGERSECU) 5MP HD-TVI DVR

Third party branded (non-TIGERSECU) 5MP 4-in-1 Hybrid Security DVR 

Third party branded (non-TIGERSECU) 5MP 5-in-1 Hybrid Security DVR 

 

This 5MP HD-TVI security camera does NOT work with:

Third party branded (non-TIGERSECU) 2MP Security DVRs

Third party branded (non-TIGERSECU) D1 Security DVRs

Third party branded (non-TIGERSECU) AHD Security DVRs

Third party branded (non-TIGERSECU) CVI Security DVRs  

14. What is Onvif support?

ONVIF was founded in 2008 by Axis, Sony and Bosch to create a global standard for the interface of IP-based physical security products. The organization was developed to provide increased flexibility and greater freedom of choice so installers and end users can select interoperable products from a variety of different vendors. In its early stages, ONVIF’s members were from the manufacturing industry only. In recent years, membership is open to consultants and systems designers, systems integrators, end users and media, as well.

Why Standards Matter

One of the most common needs of IP video developers and end users is a common interface that allows them to easily connect technologies from a diverse set of manufacturers, both for today’s purchases and tomorrow’s upgrades. This prevents end users from being locked into using solutions from a single manufacturer and being tied to that manufacturer for the life cycle of the system.

The use of ONVIF conformant products can dramatically reduce the time spent on the design and installation process, since the devices and clients communicate using standard ONVIF interfaces instead of relying on unique software integrations between particular devices, such as cameras or door controllers, and clients such as video or access control management software.

ONVIF’s Current Profiles (Standards)

ONVIF’s current profiles include Profile S for IP-based video and audio Streaming, covering video and audio streaming, pan-tilt-zoom control and relay output, and video configuration and multicast. Profile G for edge storage and retrieval includes the configuration request and control of recording from conformant devices, as well as the reception of audio and metadata streams. Profile C for IP-based Access Control covers site information and configuration, event and alarm management and door access control. Profile Q is ONVIF’s newest profile and was created to provide easy configuration for ONVIF devices and advanced security, including out of box functionality, secure configuration, and secure client/device communications using TLS protocol.

How Do I Know What’s ONVIF Conformant and What’s Not?

When a product is ONVIF-conformant, it indicates that the client or device works with other products that are conformant. For example, a Profile G device is made to work with a Profile G client. Manufacturers with products listed on the ONVIF website as conformant have completed the formal conformance process and have submitted official documentation and product test results to ONVIF.

The sure-fire way to determine if a product is officially conformant with an ONVIF Profile is to check ONVIF’s website: http://www.onvif.org/FindaProduct/ProfileProducts.aspx

Looking Forward

Both ONVIF and IP have experienced rapid deployment in the last seven years. In the coming years, ONVIF will concentrate on refining the overall process of standardization while keeping pace with new technology.

ONVIF’s next profiles may include new advances in physical access control or a new market segment, such as intruder alarms — both of which seem to be natural next steps. Ultimately, though, where ONVIF goes will be determined by our members, the consultants, integrators and end users in the market, who will ultimately chart ONVIF’s course in the years to come.

My question is not listed here, can you please help?

If your question is not listed here, please send your Amazon Order ID to our email: service@tigersecu.com and wait patiently, we’ll get back to you within 12 hrs (Mon.- Fri.).

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