TIGERSECU Privacy Policy

Revision date: August 4, 2025

Effective date: June 3, 2024

TIGERSECU, Inc. (hereinafter referred to as “We” or “TIGERSECU”) is committed to protecting your personal privacy. This Privacy Policy (“this Policy”) applies to all TIGERSECU Cloud services provided through our official website (www.tigersecu.com), our software (including but not limited to the TIGERSECU App and VMS), and other features contained within these services, including TIGERSECU Cloud Store and TIGERSECU Cloud Services (collectively, “our products and/or services”).

We collect and process information about you to provide and improve our services. Please carefully read this Policy to fully understand how we collect, use, store, and share your personal information.

By agreeing to this Policy or continuing to use our products and services, you confirm that you fully understand and accept this Policy. If you have questions, suggestions, or complaints while reviewing this Policy, please contact us:

Customer Service Email: service@tigersecu.com

1. Information We Collect

1.1 Information You Provide

Our services include essential functions (e.g., video previews, device control, etc.) which require certain personal data. Without this information, you may be unable to use some features.

We may collect the following types of information when you use our products and services:

Account information: ID, password, country/region, email addresses used for TIGERSECU Cloud login. If you create a family group, this may include IDs and nicknames of family members.

Contact details: Optional information such as name, gender, date of birth, phone number, and postal address.

Phone number and text message: By providing your phone number, you agree to receive text messages from TIGERSECU. Message and data rates may apply. Message frequency varies. Anyway, you can text “STOP” to opt-out at any time.

Payment information: Collected via third-party providers (e.g., billing address, card number, expiration date, last 4 digits). TIGERSECU may store limited information such as the card’s expiration date.

Device settings: Names and descriptions of your devices (e.g., “Camera – Front Door”) and configuration changes.

Technical details: Device model, serial number, MAC address, UID, DDNS, and software version.

Facial recognition data: If enabled in supported regions and devices, facial data is encrypted and used for recognition and notifications. You may disable this feature at any time.

Third-party services data: If you log in via services like WeChat, Alipay, or UnionPay, we may collect related identifiers.

Customer support data: Information provided through “Contact Us” forms, support tools, or applications.

1.2 Automatically Collected Information

We may collect technical information via cookies, web beacons, server logs, and SDKs. This may include:

Device details (model, OS, MAC address, login IP, browser type, push notification IDs, etc.);

Usage data (click paths, timestamps, network information, app installation lists).

These tools help us:

• Remember your settings and preferences;
• Track and improve service usage;
• Customize your experience;
• Evaluate service performance and communications;
• Enhance security and functionality.

You may disable cookies in your browser, but doing so could limit certain service features.

1.3 SDK Usage

To ensure stable operations and access to enhanced services, we integrate SDKs from authorized partners (e.g., Aurora, Tencent, Sina Weibo, Google). These may collect device IDs, network info, and installation lists to provide push notifications, logins, or analytics. We require partners to handle personal data under strict security and privacy standards.

1.4 Additional Features

• Optional permissions may enable:
• Location services: To scan nearby devices;
• Camera/webcam access: For QR code scanning or taking photos;
• Photo gallery access: To save app media to your device;
• Microphone access: For voice features like intercom;
• Storage access: To read/write images, logs, and files;
• Notification access: To deliver real-time alerts.

You may enable or disable these permissions at any time via your device settings.

2. How We Use Your Information

We may use your information for:

• Delivering our products and services;
• Creating and managing your TIGERSECU account;
• Processing orders and keeping you updated;
• Personalizing your experience;
• Enabling media storage, streaming, and sharing;
• Authenticating your identity;
• Enhancing security and preventing misuse;
• Customer support and communication;
• Integrating with third-party services;
• Service improvement, analytics, and marketing;
• Fraud prevention and compliance with laws;
• Legal and contractual enforcement.
• Where required by law, we will seek your consent before using your information.

3. How We Protect and Store Your Information

3.1 Security Measures

We adopt multiple safeguards to secure your personal data:

• Encryption (HTTPS, transmission security protocols);
• Encrypted storage with isolation;
• Data masking/desensitization techniques;
• Strict access controls and multi-factor authentication;
• Regular audits and monitoring.

3.2 Additional Protections

Data classification and security norms;

Emergency response teams for security incidents;

Employee training on data security.

3.3 User Responsibilities

While we take all reasonable steps, no transmission channel is completely secure. We recommend using strong, regularly updated passwords and avoiding disclosure of credentials.

3.4 Breach Notifications

In case of a security incident, we will notify you promptly of its cause, potential impact, and protective measures, via email, SMS, or app notifications, and report to relevant authorities as required.

3.5 Data Retention

Personal data collected in China is stored within China in compliance with applicable laws.

Data is retained while you use TIGERSECU services. Upon request, we will delete your information within 48 hours, unless laws require longer retention.

4. Sharing, Transfer, and Disclosure of Your Information

4.1 Sharing

We will not share personal data except in these cases:

• With your explicit consent;
• As required by law or government authorities;
• To defend our legal rights;
• To fulfill agreements you have entered into;
• To protect TIGERSECU, its users, or public interests.

We may share information with:

• Affiliates and subsidiaries;
• Service providers (e.g., payment processors, data storage);
• Vendors supporting communications and websites.

4.2 Transfers

Your information may be transferred in case of mergers, acquisitions, or liquidation, provided the new entity continues to honor this Policy or obtains your renewed consent.

4.3 Public Disclosure

We will not disclose your personal information publicly unless:

• You have provided explicit consent;
• Required by law, litigation, or government orders.

5. Your Rights

You may exercise the following rights under applicable laws:

• Access your personal data;
• Request corrections;
• Adjust or revoke your consent;
• Opt out of marketing communications;
• Request deletion of your data.

To exercise your rights, please contact us at service@tigersecu.com. We may verify your identity before processing such requests.

6. Protection of Minors

Users under 18 must obtain parental or guardian consent before using TIGERSECU services.

We do not knowingly collect data from minors without such consent.

If we discover unauthorized data from a minor, we will delete it as quickly as possible.

7. Updates to This Policy

We may update this Policy periodically. We will not reduce your rights without your explicit consent. Major updates will be communicated through push notifications, pop-ups, or email.

Material changes include:

• Updates to data use purposes or scope;
• Business reorganizations or ownership changes;
• Changes in data-sharing practices;
• New rights or methods for exercising them;
• Updates in contact details or complaint channels;
• High-risk findings in data security assessments.

8. How to Contact Us

If you have questions, wish to update your data, change preferences, or exercise your rights, please contact us:

Email: service@tigersecu.com

TIGERSECU, Inc.