Call us at 323-315-0396, available Mon.-Fri. from 9:00am to 5:00pm Pacific Time.

Frequently Asked Questions for Hybrid DVR/NVR

Add Device

For security and privacy reasons, a device can only be added to one account.

Please remove the device from the original account before adding it to a new one. Or, you can share the device with another account from the original account.

If this is your first time using the device and it has never been added before, please contact us with:

    • A photo of the QR Code from the device Network > P2P page
    • Your order ID

Email: support@tigersecu.com
Phone: 323-315-0396

Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM PST

Go to the device login screen and click Forgot Password.

Select Retrieve Password. A Recovery Key will be sent to your Recovery Email. If you do not see it, please check your Spam or Junk folder.

Enter the Recovery Key and click OK to view your password.

If you did not set up a Recovery Email or the device is not connected to the network, please contact us with:

    • Your device Random Number
    • Your order ID

Email: support@tigersecu.com
Phone: 323-315-0396

Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM PST

Settings

    1. Go to the app Home page > Account > Share Device
    2. Select the device you want to share
    3. Share via QR Code or enter the other account username
    4. Set permissions and sharing duration
    1. Make sure notifications are enabled for the app in your phone settings.
    2. Alarm notifications are disabled by defaulton the app.
      Go to the app Home page > Message > Settings(upper-right corner) and enable notifications for your device.
    3. Turn off the Do Not Disturb, or set a Do Not Disturb schedule.

Playback

    1. Make sure a hard drive is installed and the deviceis recording properly.
    2. Check that recording schedules are enabled.
    3. Make sure you selected a date with saved recordings.

Note: When the hard drive becomes full, the oldest recordings will be overwritten automatically.

Event recordings are highlighted in red on the playback timeline, making them easy to locate while scrolling.

Network

    1. Check the network connection status of the device. Run Network Diagnosisfrom the device Network
    2. Reboot both the router and the DVR/NVR.
    3. Make sure your phone has a stable Wi-Fi or cellular connection.

Need more help?

My question is not listed here.

Please contact our support team:

Email: support@tigersecu.com
Phone: 323-315-0396

Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM PST

We usually respond within 12 hours.