FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Compatibility & Connection
1. Is this device compatible with other brand surveillance equipment?
Our cameras and DVRs adopt universal 4-in-1 signal format, which works with most mainstream TVI/AHD/CVI analog security recorders and cameras on the market. You can contact us with your device model to confirm matching.
2. Can this system support wireless connection?
This series is wired surveillance equipment, which relies on coaxial BNC cable for stable video transmission. It does not support built-in Wi-Fi connection.
3. Can I mix cameras of different resolutions on one DVR?
Yes, the DVR supports mixed access of 1080P to 5MP cameras, it will automatically adapt to the resolution of each connected camera.
4. What cable do I need to connect the camera to DVR?
Standard BNC coaxial cable is required for signal transmission; separate power cord is needed to supply power for cameras.
Category 2: Function & Usage
1. Is remote viewing function free of charge?
All remote monitoring apps and PC client software are completely free to use, no monthly subscription or hidden service fees required.
2. Do I need internet to record videos locally?
Local video recording does not require network access. Internet is only necessary if you want to watch footage remotely on your phone or computer.
3. Does this device support night vision recording?
Equipped with infrared night vision module, it can record clear black-and-white monitoring footage at night without extra lighting.
4. Is this equipment suitable for outdoor installation?
Cameras with IP66 waterproof rating can be used outdoors for all-weather monitoring; DVR devices are only for indoor dry environment placement.