Refund policy

Limited Warranty, Return, Refund, and Replacement Policy

Last Updated: August 25, 2026

This Limited Warranty, Return, Refund, and Replacement Policy applies to eligible TIGERSECU products purchased from tigersecu.com or another TIGERSECU-authorized sales channel. Warranty, refund, and replacement requests require reasonable
proof of purchase from an eligible channel. Lifetime technical support is available regardless of whether the person requesting
support is the original purchaser and does not require an Order ID.

1. Warrantor
This limited warranty is provided by TIGERSECU Inc., 25835 Narbonne Ave, Suite 155, Lomita, CA 90717, United States. Email: [email protected]. Phone: 323-315-0396.

2. Limited Warranty Periods 
  • TIGERSECU DVR and NVR recorders: two (2) years from delivery.
  • Hard drives, security cameras, cables, remote controls, power supplies, and other accessories: one (1) year from delivery.

3. What the Limited Warranty Covers 
The limited warranty covers defects in materials or workmanship arising under normal use during the applicable warranty period. TIGERSECU may troubleshoot the product and require reasonable diagnostic information before authorizing warranty service.


4. What the Limited Warranty Does Not Cover 
The limited warranty does not cover damage or malfunction caused by misuse, abuse, improper installation, accident, unauthorized modification or repair, incompatible equipment, incorrect voltage, power surge, liquid, fire, extreme environmental
conditions, normal cosmetic wear, lost or stolen products, consumable items, or use outside published specifications.


5. Warranty Remedies 
If TIGERSECU confirms an eligible warranty defect, TIGERSECU may repair the product, provide a new replacement product, or issue a refund when repair or replacement is not reasonably available. Replacement products are new. The selected remedy will be communicated before completion. A replacement does not extend the original warranty period; it remains covered for the balance of the original applicable warranty period, except where law requires otherwise.

6. 30-Day Return Window 
Eligible items may be returned within thirty (30) calendar days after delivery. To request a return, contact [email protected] within the return window and obtain return authorization before sending the product. Items should be returned with the product,
included accessories, and available packaging. TIGERSECU may deduct for missing components or damage beyond what is reasonably necessary to inspect or test the product.

7. Change-of-Mind Returns 
For eligible change-of-mind returns requested within 30 days after delivery, TIGERSECU provides standard return shipping within the 48 contiguous United States. Original expedited-shipping charges, if any, are non-refundable. Refunds are issued to the original payment method after the returned item is received and inspected.

8. Defective, Damaged, or Incorrect Items 
Contact TIGERSECU promptly if an item arrives damaged, is incorrect, or appears defective. For confirmed product-quality issues covered by this policy, TIGERSECU provides standard return and replacement shipping within the 48 contiguous United States during the applicable warranty period.

9. Returns After 30 Days 
After the 30-day return window, returns for refund are generally not available. Eligible defects remain subject to the applicable limited warranty. If TIGERSECU agrees in writing to accept an exceptional return after 30 days, any refund amount, deductions, or shipping responsibility will be disclosed before return authorization.

10. Return Authorization and Shipping 
Do not send a product without return authorization. Follow the packaging and shipping instructions provided by TIGERSECU. Use the supplied label when TIGERSECU provides one. TIGERSECU is not responsible for products sent to an unauthorized address or
without the required return information.

11. Refund Timing 
Approved refunds are issued to the original payment method after inspection. Processing times vary by bank or payment provider. TIGERSECU will notify the customer when a refund is approved or if additional information is needed.

12. Shipping Area 
TIGERSECU currently provides direct shipping and the shipping benefits described in this policy only within the 48 contiguous United States. TIGERSECU does not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, Canada, or international destinations.

13. Lifetime Technical Support 
TIGERSECU provides lifetime technical support for TIGERSECU products. Technical support has no preset end date, is not limited to the original purchaser, and does not require an Order ID. Support may include setup guidance, troubleshooting, and compatibility guidance. It does not extend the limited warranty or guarantee that replacement parts, software services, third-party platforms, or obsolete hardware will remain available indefinitely. Our U.S.-based support team is available Monday–Friday, 9:00 AM–5:00 PM PT, and generally responds within one business day.

14. Limitation of Liability 
To the maximum extent permitted by law, TIGERSECU is not responsible for indirect, incidental, special, or consequential damages, loss of recordings, loss of data, loss of business, or losses caused by installation, network conditions, third-party equipment, or
services outside TIGERSECU’s control. Some jurisdictions do not allow certain limitations, so these limitations may not apply.

15. Legal Rights 
This limited warranty gives you specific legal rights, and you may also have other rights that vary by state. Nothing in this policy excludes or limits rights that cannot be excluded or limited under applicable law.