Shipping and Delivery
Thank you for choosing TIGERSECU as your trusted provider of security solutions. We strive to ensure a seamless and satisfactory shopping experience for all our customers. Please take a moment to review our shipping and delivery policy.
Shipping Destinations:
We are pleased to offer shipping to all 48 states within the United States, including the contiguous states, as well as the neighboring regions of Alaska, Puerto Rico, Hawaii, and Canada. Unfortunately, at this time, we do not support shipping to other international or remote locations.
Shipping Methods and Times:
Standard shipping: We are pleased to offer standard shipping for all orders, completely free of charge. This means that you won’t incur any shipping costs for your purchase. We want to make it easy for you to receive your items without any additional expenses.
Expedited shipping: If you require expedited shipping or have specific time constraints, please contact our customer service team before placing your order. They will assist you in arranging the necessary shipping options and provide you with the associated costs.
Order Processing Time:
Upon placing your order, please allow a certain amount of time for order processing and preparation. Typically, this process takes 1-2 business days. Once your order has been processed and prepared for shipment, you will receive a notification with tracking information.
Tracking and Notifications:
To keep you informed about the status of your shipment, we provide tracking numbers for all orders. You will receive an email notification with your tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your shipment through our designated tracking platform.
Returns and Exchanges:
We want you to be fully satisfied with your purchase. In the event that you receive damaged, defective, or incorrect items due to shipping, please refer to our dedicated warranty and return policy for detailed instructions on how to proceed. We are here to assist you and resolve any issues promptly.
Customer Support:
If you have any questions or concerns regarding our shipping and delivery policy, our knowledgeable customer support team is ready to assist you. Please feel free to contact us via phone at +1 323-315-0396 or email us at service@tigersecu.com. Our customer support hours are Monday – Friday, 9:00 am – 5:00 pm, Pacific Time, and we strive to respond to all inquiries within 12 hours.
We appreciate your understanding and cooperation with our shipping and delivery policy. Should you require any further assistance, please do not hesitate to reach out. Thank you for choosing TIGERSECU as your security solutions provider.